Faster Websites Have A Better User Experience, Better Google Rankings And Lower Ad Cost.

A load speed time of under 1 second is typical of the results we can achieve and what we aim for. However, there may be some things on your website that prevent us from achieving this result. Some things may not be cacheable, and there may be a poor code structure to your theme or some plugins.

If that is the case, you may not get a load speed under 1 second, but you will still get a significant increase in load speed.

In these cases we will suggest alternatives and solutions, but some of these things may be major works that are outside of the scope of this package.

We benchmark and measure using GTMetrix, the most important speed metric is the ‘on-load’ time which is when your website appears complete to visitors, we measure from where the bulk of your target market is.

However there are many other important metrics that we look at, especially from Google as these affect your google rankings and ad costs. We also benchmark and improve these metrics.

No, our process where possible is to create a staging copy of your website to test the speed improvements, as it is common for these changes to affect how your website displays.

This includes 1 hour of speed improvement work per month from our speed expert.
We aim to make improvements to your page load speed, however some months it may only be a modest improvement.

We will send a before/after report each month.

We aim to respond quickly to all requests, especially urgent issues that affect your business.
However, occasionally we get overloaded and need to prioritise the tasks on our plate.
As a Velocity Support client, your emails and tasks will always get top priority.

We evaluate 36+ elements of your website that affect it's performance in the key areas from our performance Blueprint: Speed, SEO, Mobile Experience, Security, Lead Generation, Trust, Design & Asset building.

Included in the Velocity Support is monthly speed optimisation. But we can also offer this service separately if you just need it every few months. First, we will run a speed audit of your website and then we will outline our suggestions for improvement and provide a quote for your approval.

If you are on the Velocity Support package, we don’t need to quote, we just go ahead and do what is required every month.

Minor website tasks are any *Group of Tasks* requested that will take 1 hour or less to complete.

This can include updating small sections of your website, adding content you've supplied (pages, products, blog posts, images etc), re-styling a section of your website, fixing small issues, etc.

Anything that goes over 1 hour will need to be quoted in advance.

Our hosting network includes data centers in Sydney, London, 8 US major cities and others in Europe and Asia, so you can choose a location closest to the bulk of your customers. Plus, the superior caching and CDN technology keeps copies of your website files in data centers all over the world, making your website load fast from anywhere around the globe.

Updating plugins, themes and WordPress files are part of the monthly maintenance. And on some rare occasions that updating any of these breaks the site, we will fix those as well with no added charge. We also do a manual check over your websites main pages to make sure they are displaying properly, before and after the check. We run a security scan, a performance scan, we run a manual backup and we check a few other things to make sure your website is performing well. Then we send you a report after we have finished.

We don’t offer phone support, so if you have an urgent concern, your best option is to email us. We’ll reply quickly. Creating a https://www.loom.com/ video can make it easy to describe things visually and if often a lot easier than typing.

But if you need to discuss strategy, you can ask to book in a time for a video call.

No, we don’t believe in lock-in contract periods, we work on a month by month basis, confident in the fact that we provide enough value to your business that you won’t want to cancel. But if for some reason you do, you can cancel at any stage, and we will even help you migrate away to another service.

But you can ask us about discounted annual plans if you prefer to pay annually.

No, we believe that such an important asset as your domain name should be entirely registered in your name and help in an account that you have full ownership and control over. You can simply give us access to your account for us to set up your website on our service.

No, we do not outsource our core service of WordPress Speed Development and Support. All of our developers and support staff are 100% hired full-time, in-house.