“A client's website was infected by Malware, the support team from TunedWP responded very quickly and managed to fix the issue and hardened the security on the site in a short space of time.
Due to this, I've had the hardening work done on multiple websites including our own.
I recommend TunedWP for any WordPress support or security”
“TunedWP has been one of the best decisions we have made in support of our website. I'm extremely happy with the service they provide.”
“The team at Tuned WP are amazing, couldn't recommend them high enough, super quick response, reasonable rates and great knowledge, they saved us from another terrible company and had us up and running again quickly.”
“Awesome responsive service, thank you!”
After you purchase, you’ll be directed to a form that will give us the access details we need to work on your website. If you don’t have all the details, fill out as much as you can and we’ll work out the rest via email.
Once we can access your website, we’ll run our own scans to identify the type of infection and how widespread it is, and then we’ll get to work cleaning up your website files.
We’ll also investigate the most probable infection path to prevent infection from recurring. In some cases, additional steps may be needed depending on the severity of the infection.
Once the website is clean, we implement security hardening to lock down your website against re-infection or other types of future attacks. Ongoing security management is recommended to keep your site secure, but it is up to you.
We run daily server side backups which are stored remotely and kept for 8 days. We also run weekly database backups stored in Google servers, and monthly full wordpress backups stored in Amazon servers. So we have a fall-back in case something goes wrong, but we also manually run and check a backup as part of our monthly maintenance.
We don’t offer phone support, so if you have an urgent concern, your best option is to email us. We’ll reply quickly.
But if you want to talk to someone about your situation and your needs, you can book in a time here for a video call with our director
No, you don’t. Plenty of our clients prefer to use their own hosting solution. And for websites with large hosting demands we recommend and assist clients to set up their own hosting solutions.
The Optional hosting included in our plans is only suitable for marketing/content websites, not ecommerce or membership websites etc. We offer this because it makes it easier for us to support your website and manage security if it is hosted in our hosting environment.
Our hosting network includes data centers in Sydney, London, 8 US major cities and others in Europe and Asia, so you can choose a location closest to the bulk of your customers. Plus, the superior caching and CDN technology keeps copies of your website files in data centers all over the world, making your website load fast from anywhere around the globe.
No, we don’t believe in lock-in contract periods, we work on a month by month basis, confident in the fact that we provide enough value to your business that you won’t want to cancel. But if for some reason you do, you can cancel at any stage, and we will even help you migrate away to another service.
But you can ask us about discounted annual plans if you prefer to pay annually.
No, we believe that such an important asset as your domain name should be entirely registered in your name and held in an account that you have full ownership and control over. You can simply give us access to your account for us to set up your website on our service.