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We evaluate 36+ elements of your website that affect its performance in the key areas from our performance Blueprint: Speed, SEO, Mobile Experience, Security, Lead Generation, Trust, Design & Asset building.

We can advise and optimise your website for the fundamentals of SEO Good Practice, but for snippet or content writing, campaign strategy, competitor analysis, keyword targeting, link building we will refer you to our excellent SEO Partners.

We don’t currently offer packages or services, however it is a service that we are working towards offering in future.

We don’t provide copywriting services, but we will critique your messaging and provide general advice on improvements, but we will need to introduce you to one of our kickass copywriting partners if you need specific help.

Minor website tasks are any *Group of Tasks* requested that will take 1 hour or less to complete.

This can include updating small sections of your website, adding content you've supplied (pages, products, blog posts, images etc), re-styling a section of your website, fixing small issues, etc.

Anything that goes over 1 hour will need to be quoted in advance.

We have both an affiliate and a white-label reseller program. You can choose which one suits you best. But basically we have a margin built in to market and grow our business. We are happy to give that to you for sending clients to us directly.

Our hosting network includes data centers in Sydney, London, 8 US major cities and others in Europe and Asia, so you can choose a location closest to the bulk of your customers. Plus, the superior caching and CDN technology keeps copies of your website files in data centers all over the world, making your website load fast from anywhere around the globe.

Updating plugins, themes and WordPress files are part of the monthly maintenance. And on some rare occasions that updating any of these breaks the site, we will fix those as well with no added charge. We also do a manual check over your websites main pages to make sure they are displaying properly, before and after the check. We run a security scan, a performance scan, we run a manual backup and we check a few other things to make sure your website is performing well. Then we send you a report after we have finished.

Included in the Velocity Support https://tunedwp.com/website-speed/ is monthly speed optimisation. But we can also offer this service separately if you just need it every few months. First, we will run a speed audit of your website and then we will outline our suggestions for improvement and provide a quote for your approval.

If you are on the Velocity Support package, we don’t need to quote, we just go ahead and do what is required every month.

We don’t offer phone support, so if you have an urgent concern, your best option is to email us. We’ll reply quickly. Creating a https://www.loom.com/ video can make it easy to describe things visually and if often a lot easier than typing.

But if you need to discuss strategy, you can ask to book in a time for a video call.

No, we don’t believe in lock-in contract periods, we work on a month by month basis, confident in the fact that we provide enough value to your business that you won’t want to cancel. But if for some reason you do, you can cancel at any stage, and we will even help you migrate away to another service.

But you can ask us about discounted annual plans if you prefer to pay annually.

No, we believe that such an important asset as your domain name should be entirely registered in your name and help in an account that you have full ownership and control over. You can simply give us access to your account for us to set up your website on our service.

No, we do not outsource our core service of WordPress Development and Support. All of our developers and support staff are 100% hired full-time, in-house. There are a few auxiliary services that we get asked for that we occasionally outsource.