Once you’ve signed-up to our support plan, we are going to do two things:
- Assign a developer to your website
- Do a performance audit on your site
1. One website, one dedicated developer.
You will be assigned one dedicated developer who will be responsible to do most of the work on your website. He will:
- Do the monthly maintenance check
- Conduct performance audits
- Implement changes or updates you request.
You will have a secondary developer, too.
Your dedicated developer will be the one intimately familiar with the ins and outs of your website. But there will be at least one secondary developer who can jump in to work on your site when the primary developer is not available, especially if the issue is something urgent.
You have the whole team to back you up.
We discuss and document every new client who comes onboard so everyone in the team is generally familiar with you and your site.
2. How does our website audit work?
You can request a performance review, whether you’re signing up for a plan or not. It does have a one-time fee, but it’s free if you sign up. We do it annually for all our Velocity Plan clients.
We will assess your website against our performance blueprint.
We assess 37 different parts of your website. You will see them all in the eight main areas of the “performance blueprint” that we will make for you as outlined here:
- SEO and how it affects your Google rankings
- How your site displays on mobile and other devices
- The first impression your homepage makes in terms of design and messaging
- Building trust and authority
- Lead capture and strategy
- How secure your site is
- How your website is performing as an asset for your business
You will know what needs improving in the blueprint.
If we see your site isn’t performing well in some of these areas, we’ll include a list of recommendations of what can be done so it performs its best.
What’s charged and what’s covered by support.
Some of these recommendations may include an extra quote. For example, plugins that need a premium license or things that aren’t inside your website may need to be charged an additional fee.
We will indicate which of the recommendations are covered by your plan and which will incur additional costs.
Website audits take several weeks to be completed.
Performance audits are one of the first things we do after you sign up to the support plan. But even then, it takes a few weeks to be completed after you sign up because:
- Getting familiar with a new business, digging through the different pages and elements of a new site, the plugins and how the whole system works take time.
This is the only way we can give the best recommendations possible. We also have a second person check over the audit before it is sent.
- We have to first set up your website in our system.
- We need to run through the first lot of checks, maintenance and security inspections.
- It often takes a little bit of time to organize and schedule the migration of your site to our server if you are moving to our hosting. We’ll start the audit after that is complete.
- Changes you request to be done on your site may also contribute to the delay of the initial audit.
Got more questions? Want to know which areas of your site need improving? Feel free to reach out, [email protected].