Be Free To Grow Your Business

Minor website tasks are any *Group of Tasks* requested that will take 1 hour or less to complete.

This can include updating small sections of your website, adding content you've supplied (pages, products, blog posts, images etc), re-styling a section of your website, fixing small issues, etc.

Anything that goes over 1 hour will need to be quoted in advance.

Our support team are monitoring the support desk 24 hours a day Monday to Friday. And we will reply to any request or question within an hour. Plus we give higher priority to any Urgent issues that might be affecting your business.

While we don’t currently have a 1 hour response time on weekends, we do keep an eye on the emails incase you have an urgent issue. If so we’ll jump on it quickly and help you out as soon as we can. But anything non-urgent will have to wait until Monday.

We have both an affiliate and a white-label reseller program. You can choose which one suits you best. But basically we have a margin built in to market and grow our business. We are happy to give that to you for sending clients to us directly.

Our hosting network includes data centers in Sydney, London, 8 US major cities and others in Europe and Asia, so you can choose a location closest to the bulk of your customers. Plus, the superior caching and CDN technology keeps copies of your website files in data centers all over the world, making your website load fast from anywhere around the globe.

We will setup Cloudflare DNS hosting for you (or use your existing account). This has a number of benefits; it makes changing servers a faster and smoother process, it provides an extra layer of security by hiding the location of your server from the public and DDoS attacks, it also helps to speed up your website.

DNS hosting holds the information about which server your domain is pointed to. But Cloudflare is also a CDN, meaning it hosts a cached version of your website as close as possible to your visitors, so they can view your website super fast.

We run daily server side backups which are stored remotely and kept for 8 days. We also run weekly database backups stored in Google servers, and monthly full wordpress backups stored in Amazon servers. So we have a fall-back in case something goes wrong, but we also manually run and check a backup as part of our monthly maintenance.

Updating plugins, themes and WordPress files are part of the monthly maintenance. And on some rare occasions that updating any of these breaks the site, we will fix those as well with no added charge. We also do a manual check over your websites main pages to make sure they are displaying properly, before and after the check. We run a security scan, a performance scan, we run a manual backup and we check a few other things to make sure your website is performing well. Then we send you a report after we have finished.

This includes 1 hour of speed improvement work per month from our speed expert.
We aim to make improvements to your page load speed, however some months it may only be a modest improvement.
We will send a before/after report each month.

We aim to respond quickly to all requests, especially urgent issues that affect your business.
However, occasionally we get overloaded and need to prioritise the tasks on our plate.
As a Velocity Support client, your emails and tasks will always get top priority.

We evaluate 36+ elements of your website that affect it's performance in the key areas from our performance Blueprint: Speed, SEO, Mobile Experience, Security, Lead Generation, Trust, Design & Asset building.

Included in the Velocity Support is monthly speed optimisation. But we can also offer this service separately if you just need it every few months. First, we will run a speed audit of your website and then we will outline our suggestions for improvement and provide a quote for your approval.

If you are on the Velocity Support package, we don’t need to quote, we just go ahead and do what is required every month.

We don’t offer phone support, so if you have an urgent concern, your best option is to email us. We’ll reply quickly.

But if you want to talk to someone about your situation and your needs, you can book in a time here for a video call with our director - https://tunedwp.com/book

No, we don’t believe in lock-in contract periods, we work on a month by month basis, confident in the fact that we provide enough value to your business that you won’t want to cancel. But if for some reason you do, you can cancel at any stage, and we will even help you migrate away to another service.

But you can ask us about discounted annual plans if you prefer to pay annually.

No, we believe that such an important asset as your domain name should be entirely registered in your name and help in an account that you have full ownership and control over. You can simply give us access to your account for us to set up your website on our service.

We make sure that at least 2 of the highly skilled ninjas in our team are familiar with your website, incase the one who usually works on your site gets sick or something. And as further backup, we have the history of all your requests and our internal discussions about your website documented and never archived, so that anyone can jump in and help.

No, we do not outsource our core service of WordPress Development and Support. All of our developers and support staff are 100% hired full-time, in-house. There are a few auxiliary services that we get asked for that we occasionally outsource.